UMG1-00 Tabble User Manual

Contents

A-1. Tabble Reservation and Table Waiting System

A-2. Features Overview

A-3. User Roles

A-4. Set-up Process

B-1. Basic Setting

B-2. Reservation Source Setting

C-1. Add a New Store

C-2. Editing Stores Informations

C-3. Authorization Settings (Store＆HQ)

C-4. Get Links

D-1. Reservation Source Setting

D-2. Waiting and Touchscreen Setting

E-1. Enter the Manager Site

E-2. Area and Table Type Settings

E-3. Table Type Arrangement

F-1. Waiting/Reservation

F-2. Order Table Arrangement

F-3. Dining

F-4. Change Table

F-5. Finish Dining

F-6. Order Searching

G-1. On-Site Waiting

G-2. Online Reservation

H-1. Lookr Cloud Digital Signage

H-2. OMObot Omni-Channel Intelligent Marketing

A. Introduction

    A-1. Tabble Reservation and Table Waiting System

Tabble is a reservation waiting management system designed for post-payment restaurants and businesses that offer table service or have scheduled reservation time slots. It enables easy configuration of multiple channels to receive reservation requests, manages reservations and reception management, and allows for the setup of various reservation scenarios. It also synchronizes on-site waiting lists and supports automatic SMS notifications on mobile phones and tablets.

    A-2. Features Overview

1. Clear and Visible Table Status and Scheduling
2. User-friendly and Clear Staff Interface to Enhance Operational Efficiency
3. Flexibility for Staff to Toggle On/Off On-site Waiting List Based on Table Occupancy
4. Support for Multiple Online Waiting Sources, including Facebook, Instagram, and LINE for Quick Reservations
5. Support Google map reservation

    A-3. User Roles

1. 【HQ Back-end > Brand or Group Administrators】: Create stores and set up default information for brand.
2. 【Reservation/Waiting Control Terminal > On-site Receptionist】: Handling phone reservations and on-site waiting.
3. 【Reservation Channel Link (Posted on FB/Official Website) > Online Reservation Customers】: Clicking the link to make an online reservation.
4. 【Google map Reservation > Online Reservation Customers】： Click Google map link to make an online reservation
5. 【Waiting Screen Output Terminal (OMObot) > On-site Waiting Customers】: Scanning the QR code to make a reservation and receiving messages through IM channel bound to OMObot.
6. 【Waiting Screen Output Terminal (Lookr) > On-site Waiting Customers】: Scanning the QR code to make a reservation and receiving messages through mobile SMS/email.
7. 【Touchscreen Output Terminal > On-site Waiting Customers】: Using the touchscreen to take a ticket and wait in line.

    A-4. Tabble Reservation and Table Waiting System

1. HQ Back-end sets default information and styles
2. Create branches and adjust settings independently for each branch
3. Assign source links to brand reservation sources
4. Assign source links to branch Lookr devices and brand reservation sources
5. Customers make reservations online or on-site waiting
6. Assign source links to branch Lookr devices and brand reservation sources

B. HQ setting - Basic Setting

    B-1. Basic Setting

Upon entering Tabble's HQ Back-end Setting Page, the General settings and Style settings will serve as default values for newly added stores. These settings can be independently edited for each store, with priority given to the Store Manager's site settings.

            General Settings

1. SMS Settings: View store SMS using, set up the brand name, and configure SMS delivery timing. A preview of the SMS contents are available on the right side
2. Email settings: Set up email delivery timing
3. Reservation Settings: Set whether reservations/waiting are open, and configure detailed settings, such as order reminders, reservation available days, time for stopping getting order, and table displaying type
4. Language and Area: Configure time standards and multi-language support
5. Notification Settings: Set the frequency and timing of order notifications

B-2. Reservation Source Setting(Set the Default Source)

STEP 1  

HQ General settings > Reservation Settings > source settings

STEP 2  

Click ＋ to Add new source

STEP 3  

Each store will generate source created from HQ

After adding > Each branch will generate open source links automatically followed from HQ setting (can be viewed at store overview and settings -> Basic settings)

   C. Store Setting 1 - Creating a Store

C-1. Add a New Store   

Adding Groups and Stores: Use groups to manage various stores based on regions or store types

    C-2. Editing Stores Informations   

STEP 1  After adding a store, click store settings on the right side to enter store information settings

STEP 2  Basic settings: Set up relevant information for each branch, such as branch name, contact person information, dining and payment information, remarks, business hours, images of the branch environment and menu, and announcement messages. All information, except for contact person information, will be displayed to customers when making reservations

STEP 3  Content Language Setting: If you want to display the corresponding content in different languages when switching reservation links, you can switch the language menu next to the basic information, set the corresponding language content, and save it separately

STEP 4  SMS settings：Each branch can independently set the timing and quantity of SMS deliveries. A minimum of three SMS notifications can be selected for reservations, and a minimum of one SMS notification can be selected for waiting lists

STEP 5  Email settings：Each branch can independently set the timing and frequency of email delivery

STEP 6  Reservations settings: Set whether reservations/waiting lists are open, and configure detailed settings such as order reminders, the number of days for reservation availability, order cutoff time, and table display type

Note:  Auto done reservation order - On: After customers complete their reservation, they will receive a confirmation notification from the store three minutes later. The store manager does not need to manually accept the reservation (definition of accept the reservation: assign a table for it)

STEP 7  Style settings: Upload logo and baseman, and select main color for branch. The settings here will show on the monitor of reservation and waiting that customers can see

STEP 8  Notification settings: Set the frequency and timing of order notifications

New order notification diagram :

STEP 9 Language and Area: Configure time standards and multi-language support 

C-3. Authorization Settings (Store＆HQ)

[Store]    

1. Add permissions in the upper right corner and configure the privileges associated with it

2. Add personnel for each permission and set their names and login passwords, which can be used for login on the store manager's end

[HQ]

HQ Backstage Left-Side Permission: Can view and edit members and their status in each branch

C-4. Get Links

In the Store Settings of HQ back-end, at the bottom of the Basic Settings section, you can obtain relevant links for the following:

• Waiting Screen Output Terminal (OMObot): Publish this link to the Lookr device for customers who want to reserve and queue by scanning the code, and OMObot will collect the messages
• Reservation/Waiting Control Terminal: On-site receptionists at the store can use Lookr or iPad to open this link and manage orders and queue positions
• Waiting Screen Output Terminal (Lookr): Publish this link to the Lookr device for customers who want to queue by scanning the code, and receive messages through mobile SMS
• Touchscreen Output Terminal: Publish this link to the Lookr device and connect it to a ticket printer. Customers can select the number of people and table type through the touchscreen for queuing
• Channel Output Link: Provide a reservation link for the store to place on various channels (FB/Official Website)

D. Store Setting 2 - Other Settings

D-1. Reservation Source Settings

Supporting multiple reservation and queuing channel links, you can analyze order sources and proportions through GA (Google Analytics).

Source Setup: In the General Settings section of HQ , you can back-end, view the source settings. You can create multiple sources as needed and name them accordingly from the headquarters.   

1.  After the headquarters is set up, each branch can obtain links to various sources under the basic information set by the store, which can be used in the fan pages of each branch or Googlemap and other channels for booking and waiting
2. Please refer to B-2 for information setting and modification in the reservation/waiting source link  

D-2 Waiting and Touchscreen Setting         

1. Customizable elements for the Waiting Screen Output Terminal include:

- Store Logo, background style, and primary color scheme, please refer to B-2.4

- Layout, displayed text, and TTS (Text-to-Speech) calling content, which can be configured in the Style Settings section of HQ back-end 

2. Customizable elements for the Touchscreen Output Terminal include:

- Store Logo, background style, and primary color scheme, please refer to B-2.4

- Layout and displayed items, which can be configured in the Style Settings section of HQ back-end

- Table type options, please refer to D-2

E. Table Type & Floor Plan Setting

E-1 Enter the Manager Site

1. Table size and positioning settings are configured from the manager site. Click on the "Settings" function of Tabble and select "Store overview and settings"
2. Click on the link button
3. Copy the manager site link to access the manager site page  

E-2 Area and Table Type Settings

1. Go to the console page and click "Settings"
2. Click "Table Settings"
3. Click the gear button to configure
4. Click the Add Region button
5. Enter the new area name (such as 1F) and click "Add" to add an area
6. Click the Add Table button
7. Enter table type information: name / calling code / (weekdays or holidays) a set of use time / limit on the number of people who can book

PS A set of usage time will affect the waiting time when waiting for a large screen. When the user is placed in a table, the usage time of the table will start to be calculated.

●    Edit/Delete Zone and Table Type

1. Click "..." to edit/delete a zone or table

E-3 Table Type Arrangement

    You can select the date you want to enter the order edit

●  Walk-in

Store can assist customers with waiting or reservations through the manager site. This also applies to phone reservations.

1. Enter the manager site and click on the "Walk-in" button in the upper left corner

2. Enter customer information

3. Clicking "Join waiting line" will generate an order in the manager site's "Pending" section

4. Clicking "Dining" will generate an order in the manager site's "Dining" section

PS The "Walk-in" button will only appear for the current date. If the selected date is not today, this button will not be visible. 

●  Add Reservation

●  Cancel Order

F-2. Order Table Arrangement

If customer make an online reservation or take a ticket for walk-in waiting, the order information will be received in the manager site 

1. Click on the "Not set" label in the upper right corner of the order

2. Select a table and click "Save" to assign the table After assigning the table, it indicates that the store has accepted the order. The customer will receive a SMS or email notification confirming the successful reservation

F-3. Dining

The manager site also allows direct dining for customers without reservations or waiting (walk-in):

1. Select a table

2. Enter the number of people for the seating, and click "Direct Dining"

Customers who are directly seated will be displayed as "Dining" in the system

F-4. Change Table

When customers want to change tables:

1. Click on the table number at the top right corner of the order

2. Uncheck the current table

3. Select the new table and click "Save" to instantly change table

F-5. Finish Dining

Click on the order and click "Finish dining", the order will be removed and the table will be cleared immediately.

F-6. Order Searching

Enter keywords in the search bar, you can find the corresponding order, and you can choose the type (divided into All Catogories, Reservation, Walk-in)/status (divided into All statuses, Pending, Confirmed, Arrived, Not Arrived). 

G. Customer Reserve/Waiting Operation

G-1. On-Site Waiting   

 ● Scanning QR code to wait   1. Customers can scan the Qrcode on the large waiting screen of the store to enter the waiting link

2. Customers can view store information and menus by entering the reservation screen on their mobile phones

3. After clicking "Waiting", enter the contact person, phone number, Email, and information, and then the waiting number will be displayed

● Touch Screen for Ticket   1. Customers can also click on the number of people waiting for seats and table type through the touch screen of the store, and click to collect the ticket 

2. After clicking, a small ticket with the waiting number will be printed (need to be used with Star to print out a stand-alone machine). After scanning, the Qrcode on the ticket will enter the waiting screen, where you can view the current number and waiting number, and can further click cancel order/view menu

G-2. Online Reservation

Customers can enter the reservation link through various sources such as the official website/social platform. After entering, they can view store information and click to make a reservation. After entering the phone number, enter the information and click to make a reservation. 

After the store accepts and arranges, the page will change to reservations confirmed and notify by SMS (the process is the same as scanning the Qrcode to wait for a seat). 

H. Other Application

H-1. Lookr Cloud Digital SignagePublish each link of the Tabble through the H5 function of the Kabob Lookr application. The manager site can be placed on the tablet, which is easy to operate and portable, and the output link can be placed on the waiting screen or touch screen inside and outside the store, getting a better use effect and experience.  

H-2. OMObot Omni-Channel Intelligent Marketing

If the account has a Kabob OMObot chatbot robot, you can go to the Tabble third-party source and information page, select the robot you want to bind, and then output the link in the store channel to provide the robot channel reservation link, and send the reservation link through this channel, so that users can receive appointment messages throuth the channel. When waiting for a seat on the spot, you can also scan the Qrcode on the screen to obtain relevant information. (Please refer to the OMObot user manual for how to create a chatbot)

Tabble  教學手冊